Processing
Orders are typically reviewed and processed within 24-48 business hours after payment authorization and compliance review.
Shipping
Shipping methods, tracking, and temperature-sensitive handling options are finalized during checkout based on destination and product availability.
Refunds
Due to the nature of research materials, returns may be limited. Refund eligibility depends on order status, shipping condition, documentation, and applicable law.
Damaged shipments
Contact support promptly with order number, tracking number, photos, and package details so the shipment can be reviewed.