Processing
Orders may be reviewed for buyer qualification, documentation needs, identity details, availability, fraud indicators, shipping restrictions, legal requirements, processor requirements, and compliance context before any fulfillment workflow.
Shipping
Shipping methods, tracking, and temperature-sensitive handling options should be confirmed through the procurement review process based on destination and product availability.
Restrictions and review
VEXA Biotech may delay, decline, cancel, or refuse fulfillment where buyer details, stated use, shipping destination, documentation status, carrier requirements, fraud controls, or applicable law are inconsistent with research-use-only requirements.
Damaged shipments
Contact support promptly with order number, tracking number, photos, carrier records, and package details so the shipment can be reviewed.